Menu
In general, no orders can be canceled and no cancellations are guaranteed. We can try to accommodate a request, but we cannot guarantee customer service will see your request, or be able to accommodate your request, before the package is shipped to you.
This policy includes cancellations for any reason, as well as requests for changes in shipping addresses. If a package is not delivered due to an inaccurate address provided by the customer at the time of purchase DISPENSE is not responsible for a replacement, refund, or credit.
While we will try to accommodate any requests we receive, if we are unable to cancel your order, you will need to mail back the unopened product, in perfect condition, at your own expense, in order to get a refund. If a package was shipped to a wrong address input by you at checkout, it is up to you to retrieve the package and return the unopened product, in perfect condition, back to us before you can get a refund.
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products and the testimonials made have not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice. DISPENSE shall not be held liable for the medical claims made by customer testimonials.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease or ailment. DISPENSE assumes no responsibility for the improper use of these products. We recommend consulting with a qualified medical doctor or physician when preparing a treatment plan for any and all diseases or ailments. DISPENSE does not make any health claims about our products and recommends consulting with a qualified medical doctor or physician prior to consuming our products or preparing a treatment plan. It is especially important for those who are pregnant, nursing, chronically ill, elderly or under the age of 21 to discuss the use of these products with a physician prior to consuming. We do not recommend using any of these products if you are pregnant, nursing, chronically ill, elderly, or under the age of 21. You must be 18 years or older to visit this website and/or purchase DISPENSE products. You must be 21 years old or older to purchase any vaping related products. The information on our website is intended to provide general information regarding our products and is not to be construed as medical advice or instruction.
DO NOT USE THESE PRODUCTS UNLESS INSTRUCTED BY A MEDICAL DOCTOR.
ALL PURCHASES ARE FINAL & NON-REFUNDABLE. THERE ARE NO EXCEPTIONS TO THIS RULE. IF YOU HAVE QUESTIONS, REACH OUT TO [email protected] BEFORE MAKING YOUR PURCHASE.
For all refund issues pertaining to orders made via dispenseshop.com we encourage you to contact us via email at [email protected].
We do not handle refunds for purchases made at independent retail locations. If you purchased a DISPENSE product at a retail location, or through a website other than dispenseshop.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.
If you purchased from www.dispenseshop.com and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 10 days. Refunds are not considered and no returns/exchanges will be granted if you have not contacted us within 10 days from when the order was delivered.
While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.
If a product arrives damaged/unusable, or your shipment is missing any products you must notify us the day of product arrival via email at [email protected].
The email must contain:
Once we have received this information, a determination will be made. This review process can take up to 5 business days (sometimes longer depending on the issue) to complete. Not providing all of the requested information, if applicable, may result in an automatic denial of your request.
In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.
All returns (if granted) are subject to a restocking fee and/or will be denied a refund for the shipping cost. This will be determined on a case by case basis.
We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.